Salário: Quality Manager em Brazil

DESCRIPTIONAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities. Amazon.com.br is looking for a Cross-Border Program Manager to join our Retail team in Brazil. The program manager will be responsible for managing the end-to-end process of imported products, improving operations and processes, reducing costs, and leading customer experience improvement initiatives. The Program Manager will also be responsible for scaling our current processes, supporting our Business accelerated growth, interacting with several stakeholders to find new solutions and building new automated tools to reduce manual interventions. This role is hybrid, based at our office in São Paulo, Brazil.Key job responsibilitiesLead programs to improve Cross Border processes, define the list of high priority improvements to reach business goals; Monitor and execute projects on time and with high quality standards; Effectively communicate projects progress within the organization; Work with internal teams to drive system, tools and process improvements/ implementation that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually; Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements; Working with business partners, Amazon supply chain and product compliance teams to ensure a reliable, operational a cost effective flow of goods, from ordering to receive.A day in the lifeYou will be working on international selection enablement, closely with Retail teams, Trade Compliance, Finance, Legal, Ops, and Global Mile, to provide to customers in Brazil access to the best imported selection and experience.We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Relevant experience as program or project manager with cross functionally with tech and non-tech teams.- Strong background leading and implementing process improvement initiatives using data and metrics.PREFERRED QUALIFICATIONS- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Driving end to end delivery, and communicating results to senior leadership teams.- Driving process improvements.

DESCRIPTIONEvery day, millions of customers rely on Amazon to give them access to one of the world's largest selections of consumer goods. Catalog is foundational to Amazon, acting as the base for the buyer experience and is an important milestone in Amazon's flywheel. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of our catalog very seriously and we rely on our selling partners to upload their external catalog content to Amazon website in a process we call "Listing". That's where you can help. The Listing Programs team is responsible to manage listing related programs that contributes to creation of millions of SKUs at Amazon BR. Person will manage a team of 3 direct reports and will work with cross functional teams around the globe. Person and team builds tools and processes to ease listing onboarding process. As Listing Sr Program Manager you will articulate and deliver comprehensive opportunities that link Listing, Catalog quality and Selection growth to other aspects of Selling partner experience. The ideal candidate learns quickly and easily adapts to change, has experience leading a tech and non-tech people, is comfortable working with global stakeholders, has built and tracked mid and long-term plans for product, process and/or program development, earns trust through performance and relationship building, take actions based upon data and communicates with and is able to influence employees at all levels of the Books organization and central catalog teams.Key job responsibilitiesAs a Senior Program Manager, you will• Own vision, definition and execution of Program including Educational initiatives;• Establish scalable, efficient processes for large scale data analyses, model development, model validation and model implementation;• Be responsible for defining new use cases in partnership with internal and external teams;• Own Planning, Forecasting, Execution and annual planning contributions;• Set and measure goals and targets across functions;• Develop strategies to mitigate risk;• Partner with internal tech teams to pursue initiatives to eliminate defects and ensure seamless ingestion of catalog feeds;• Collaborate with Catalog related teams to drive Catalog Operational Excellence and improve the Item data quality (IDQ);• Develop and maintain strong stakeholder relationship, work cross-functionally and with a wide range of employees with different skill sets;• Establish and execute against selection, operational, and business metrics by program, and report on status against program objectives;• Constantly benchmark across Amazon's teams, in order to import the best practices for Brazil.A day in the life- Manage the listing team people;- Review the KPIs and understand what improvements must be done;- Programs, process and products continuous improvement;- Import the best practices and programs from the best Amazon's mature and emerging markets;- Interact with multiple stakeholders in order to unlock process and help our partners to success with Amazon.We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS- • Cross functional project delivery experience;- • Years of program, product or project management experience;- • Working cross functionally with tech and non-tech teams experience;- • Experience defining program requirements and using data and metrics to determine improvements;- • Experience managing teams;- • Experience managing, analyzing and communicating results to senior leadership.PREFERRED QUALIFICATIONS- • Driving process improvements experience;- • Experience owning technology products;- • Knowledge of SQL;- • Experience in leveraging Robotic Process Automation to drive productivity;- • Master's degree in, business, engineering, or related technical field.

DESCRIPTIONAmazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com.br, across our other owned and operated sites, on other high quality sites across the web, and devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place. We’re looking for a results oriented Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As a Sales Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Sales Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers. Key job responsibilities · Become a knowledgeable partner and leader on Amazon Advertising solutions · Deliver the highest level of sales and customer service to our clients. · Retain and grow revenue from existing advertisers. · Drive deals to closure in a new business environment. · Develop annual media strategies for growth based on overall advertiser goals and objectives · Develop campaign strategies and audience engagement recommendations · Evaluate success metrics and drive campaign performance using data · Perform in-depth data analysis to form and deliver actionable recommendations for both short- and long-term advertising strategy · Educate advertisers on performance metrics, insights, and how to drive greater results · Work cross-functionally with Senior Sales and other Amazon partners to drive incremental revenue and increase advertiser satisfactionPlease apply with resume in EnglishWe are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS• Bachelors’ degree in Economics, Marketing, Advertising, Statistics, Engineering or Business · 4+ years relevant experience in a client facing role including but not limited to digital marketing, analytics etc. PREFERRED QUALIFICATIONS• Experience in Omni-channel marketing, display, or search marketing • Adept at solving problems that span business and technology • Excellent organizational, relationship-building, and communication (written and verbal) skills • Programmatic strategy and implementation experience • Proven track record of delivering results (including revenue targets) and significantly contributing to advertiser revenue growth

DESCRIPTIONAmazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling into Latam team is responsible for international Sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Global businesses to join Latam.We are seeking an entrepreneurial, results-oriented Sr. Product Manager. In this role, you will lead Amazon's Global Selling into Latam product suite that includes customer experience, seller experience, logistics, payments.Key job responsibilitiesAs a Senior PM Tech in our organization, you will be responsible for the following:- You are the end-to-end owner of the Global Selling into Latam product's vision, strategy, and execution. You will define the product roadmap and bring your vision to life by leading a cross-functional team of engineers, designers, program managers, and other product owners. You will drive day-to-day product development from design through to release. - You will create buy-in for the product vision both internally and with key external partners.- Work with business leaders and executives across Amazon to define and prioritize the product roadmaps based on the strategy and vision.- Manage prioritization of the product roadmap and trade-offs among customer experience, business impact, technical constraints, and operational excellence.- Work closely with user experience (UX), other product management teams, global engineering teams, tax, accounting, operations in an agile environment to identify opportunities, generating big ideas, and eventually launch products. - Manage delivery of current products concurrently with future product planning.- Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic and financial goals.A day in the lifeAs a Sr. Product Manager, you will be expected to:* Dive deep with your customers to identify and understand their pain points.* Use your judgment and understanding to test assumptions.* Think big to build durable products that anticipate future pain points.* Deliver products on time with the right feature set and high quality.* Evangelize your products and drive adoption.* Drive roadmap planning.* Help others grow professionally.About the teamJoining the Global Selling into Latam team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. To be successful in this role, you need to feel comfortable navigating on broad and diverse topics such as Taxes, Accounting, international trade, importations, marketing, operations, working with tech teams, and dealing with high level of uncertainty. We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders

Descrição Área e especialização profissional: Recursos Humanos - Recrutamento e Seleção Nível hierárquico: Gerente Número de vagas: 3 Local de trabalho: Belém, PA Who we are BD is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects. Talent Support Specialist Manager at BD We’re looking for a proactive and experienced Talent Support Manager. This professional is responsible for managing the quality of service, productivity, and continuous improvement of the Support team. What You’ll Do: Manage the Talent Support Team, defining priorities aligned with the Support Strategy. Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow. Define KPIs and set goals to excel in talent support and helpdesk services. Actively collaborate with different managers to align priorities. Here’s what we are looking for: 5+ years of experience in Customer Support. Experience in leading support activities on multiple channels (Email, Phone, Whatsapp, Live Chat, etc.). Strong communication skills to define and convey clear, accurate, and high-quality feedback to job candidates. Experience in Leading Teams based on KPIs and metrics to measure and increase the team’s performance. Exceptionally good at noticing patterns and developing processes to make our team members' lives easier and our clients happier. Experience in IT Industry head-hunting. Advanced English level. How we do make your work (and your life) easier: 100% remote work. Hardware setup for you to work from home. Flexible hours - make your schedule. Paid parental leave, vacation & holidays. Diverse and multicultural work environment. An innovative environment with the structure and resources of a leading multinational. Excellent compensation — well above the market average. Here you can grow at the speed of your learning curve. Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BD member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment. Every BD team member brings something unique to our company. We want to hear your story. Apply now! Check our website. Exigências Escolaridade Mínima: Ensino Superior Inglês (Avançado - Requerido) Habilidades Desejadas Tecnologia da Informação Recrutamento Lean Recursos Humanos Agile

Descrição Área e especialização profissional: Recursos Humanos - Recursos Humanos (Generalista) Nível hierárquico: Gerente Número de vagas: 10 Local de trabalho: Salvador, BA Who we are BD is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects. Talent Support Specialist Manager at BD We’re looking for a proactive and experienced Talent Support Manager. This professional is responsible for managing the quality of service, productivity, and continuous improvement of the Support team. What You’ll Do: Manage the Talent Support Team, defining priorities aligned with the Support Strategy. Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow. Define KPIs and set goals to excel in talent support and helpdesk services. Actively collaborate with different managers to align priorities. Here’s what we are looking for: 5+ years of experience in Customer Support. Experience in leading support activities on multiple channels (Email, Phone, Whatsapp, Live Chat, etc.). Strong communication skills to define and convey clear, accurate, and high-quality feedback to job candidates. Experience in Leading Teams based on KPIs and metrics to measure and increase the team’s performance. Exceptionally good at noticing patterns and developing processes to make our team members' lives easier and our clients happier. Experience in IT Industry head-hunting. Advanced English level. How we do make your work (and your life) easier: 100% remote work. Hardware setup for you to work from home. Flexible hours - make your schedule. Paid parental leave, vacation & holidays. Diverse and multicultural work environment. An innovative environment with the structure and resources of a leading multinational. Excellent compensation — well above the market average. Here you can grow at the speed of your learning curve. Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BD member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment. Every BD team member brings something unique to our company. We want to hear your story. Apply now! Check our website. Exigências Escolaridade Mínima: Ensino Superior Inglês (Avançado - Requerido)

Descrição Área e especialização profissional: Recursos Humanos - Recursos Humanos (Generalista) Nível hierárquico: Gerente Número de vagas: 10 Local de trabalho: Recife, PE Who we are BD is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects. Talent Support Specialist Manager at BD We’re looking for a proactive and experienced Talent Support Manager. This professional is responsible for managing the quality of service, productivity, and continuous improvement of the Support team. What You’ll Do: Manage the Talent Support Team, defining priorities aligned with the Support Strategy. Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow. Define KPIs and set goals to excel in talent support and helpdesk services. Actively collaborate with different managers to align priorities. Here’s what we are looking for: 5+ years of experience in Customer Support. Experience in leading support activities on multiple channels (Email, Phone, Whatsapp, Live Chat, etc.). Strong communication skills to define and convey clear, accurate, and high-quality feedback to job candidates. Experience in Leading Teams based on KPIs and metrics to measure and increase the team’s performance. Exceptionally good at noticing patterns and developing processes to make our team members' lives easier and our clients happier. Experience in IT Industry head-hunting. Advanced English level. How we do make your work (and your life) easier: 100% remote work. Hardware setup for you to work from home. Flexible hours - make your schedule. Paid parental leave, vacation & holidays. Diverse and multicultural work environment. An innovative environment with the structure and resources of a leading multinational. Excellent compensation — well above the market average. Here you can grow at the speed of your learning curve. Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BD member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment. Every BD team member brings something unique to our company. We want to hear your story. Apply now! Check our website. Exigências Escolaridade Mínima: Ensino Superior Inglês (Avançado - Requerido)

Descrição Área e especialização profissional: Recursos Humanos - Recursos Humanos (Generalista) Nível hierárquico: Gerente Número de vagas: 10 Local de trabalho: Rio de Janeiro, RJ Who we are BD is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects. Talent Support Specialist Manager at BD We’re looking for a proactive and experienced Talent Support Manager. This professional is responsible for managing the quality of service, productivity, and continuous improvement of the Support team. What You’ll Do: Manage the Talent Support Team, defining priorities aligned with the Support Strategy. Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow. Define KPIs and set goals to excel in talent support and helpdesk services. Actively collaborate with different managers to align priorities. Here’s what we are looking for: 5+ years of experience in Customer Support. Experience in leading support activities on multiple channels (Email, Phone, Whatsapp, Live Chat, etc.). Strong communication skills to define and convey clear, accurate, and high-quality feedback to job candidates. Experience in Leading Teams based on KPIs and metrics to measure and increase the team’s performance. Exceptionally good at noticing patterns and developing processes to make our team members' lives easier and our clients happier. Experience in IT Industry head-hunting. Advanced English level. How we do make your work (and your life) easier: 100% remote work. Hardware setup for you to work from home. Flexible hours - make your schedule. Paid parental leave, vacation & holidays. Diverse and multicultural work environment. An innovative environment with the structure and resources of a leading multinational. Excellent compensation — well above the market average. Here you can grow at the speed of your learning curve. Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BD member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment. Every BD team member brings something unique to our company. We want to hear your story. Apply now! Check our website. Exigências Escolaridade Mínima: Ensino Superior Inglês (Avançado - Requerido)

Descrição Área e especialização profissional: Recursos Humanos - Recursos Humanos (Generalista) Nível hierárquico: Gerente Número de vagas: 10 Local de trabalho: Campinas, SP Who we are BD is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects. Talent Support Specialist Manager at BD We’re looking for a proactive and experienced Talent Support Manager. This professional is responsible for managing the quality of service, productivity, and continuous improvement of the Support team. What You’ll Do: Manage the Talent Support Team, defining priorities aligned with the Support Strategy. Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow. Define KPIs and set goals to excel in talent support and helpdesk services. Actively collaborate with different managers to align priorities. Here’s what we are looking for: 5+ years of experience in Customer Support. Experience in leading support activities on multiple channels (Email, Phone, Whatsapp, Live Chat, etc.). Strong communication skills to define and convey clear, accurate, and high-quality feedback to job candidates. Experience in Leading Teams based on KPIs and metrics to measure and increase the team’s performance. Exceptionally good at noticing patterns and developing processes to make our team members' lives easier and our clients happier. Experience in IT Industry head-hunting. Advanced English level. How we do make your work (and your life) easier: 100% remote work. Hardware setup for you to work from home. Flexible hours - make your schedule. Paid parental leave, vacation & holidays. Diverse and multicultural work environment. An innovative environment with the structure and resources of a leading multinational. Excellent compensation — well above the market average. Here you can grow at the speed of your learning curve. Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BD member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment. Every BD team member brings something unique to our company. We want to hear your story. Apply now! Check our website. Exigências Escolaridade Mínima: Ensino Superior Inglês (Avançado - Requerido)

DESCRIPTIONAmazon Advertising operates at the intersection of Digital Marketing and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on the Amazon owned and operated sites, on other high quality sites across the web, and on millions of tablets and mobile devices. We start with the customer an work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place. As a Sr. Manager, Ad Sales on our Ad Sales team in Brazil, you will lead a team of Sales Account Executives who use their experience selling digital advertising solutions to large advertisers and their ad agencies in Brazil to successfully grow and scale the domestic revenues. Through client-side and agency relationships, a consultative approach and understanding of the digital advertising landscape, you will act as a strategic partner to your assigned brands or clients and sell a broad range of advertising solutions that will ensure that their business goals are met.Job Location: Sao Paulo, SP, Brasil.Key job responsibilities• Achieving Ad revenue goals with a specified list of advertisers;• Serve as a key member of the ad sales leadership, helping to drive overall Amazon advertising strategy and business growth.• Establish and build strong, profitable, long-term relationships with brands• Prepare and present business reviews to the senior management team regarding progress and roadblocks to increasing adoption customers.• Managing and mentoring a mid-senior level team and ensuring their career progression within team and in Amazon.Preferred Qualifications: Working knowledge with BR Entertainment, Auto, Financial, Telco, Education and/or Government clients.We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS- 12+ years of B2B sales experience- Experience managing teams- Experience hiring and retaining sales talent- Experience building new customer relationshipsPREFERRED QUALIFICATIONS- Experience reaching and exceeding sales revenue goals- Experience of high level negotiation and successful internal and external relationship management