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Salário: Service Desk em Brazil

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Salário: Service Desk em Brazil

37 R$ Salário médio mensal

O nível do salário médio nos últimos 12 meses: "Service Desk em Brazil"

Moeda: BRL USD Ano: 2021 2020
O gráfico de barras mostra a variação dos salários médios por profissão Service Desk em Brazil.

A distribuição de vagas de trabalho "Service Desk" nas regioes

Moeda: BRL
Como você pode ver no diagrama em Brazil o maio número de oportunidade de vagas de trabalho Service Desk são abertos em São Paulo Em segundo lugar é Rio de Janeiro, no terceiro é Rio Grande do Sul.

Classificação de regioes "Service Desk" pela faixa salarial para profissao Brazil

Moeda: BRL
De acordo com a estatística do nosso site, a profissão Service Desk é mais bem paga em Distrito Federal. O salário médio é de 10 BRL. A seguir estão Paraná, e Rio Grande do Sul.

Classificação de trabalhos semelhantes pelo nível salarial no Brazil

Moeda: BRL
Entre profissões semelhantes em Brazil o mais bem paga é Analista de suporte help desk. De acordo com o nosso site, o salário médio é de 10 BRL. Em segundo lugar é Analista de suporte Linux com um salário de 10 BRL, terceiro - Analista de suporte técnico com um salário é de 10 BRL.

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Service Desk - L2
Decision, São Leopoldo, Rio Grande do Sul
Habilidades:Soft Skills:• Excellent communication and conversation skills (Verbal and Written in regional & English Language)• Good documentation skills• Should have a great customer handling skills• Able to handle unforeseen situations• High level of acceptance• Can drive HCL’s value and its methodologyOther Skills / Experience• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.• Ability to learn new information quickly and the willingness to do so at all times.• Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via phone during the week.• Customer Focus• Teamwork• Technical Expertise• Interpersonal Effectiveness• Concern for Service Quality and SLA/KPIsResumo da Vaga:Years of Experience:• 5-6 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.• Experience of handling teams is preferred"Education requirements:• Total: 3-4 years of University education post High school (B.Sc. or Diploma)• Bachelors / Masters / Equivalent"Responsibilities:• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users• Route problems to internal 2nd and 3rd level IT support staff.• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.• Administer and provide User account provisioning as necessary• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs• Escalate complex problem to appropriate support specialists• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)• Troubleshoot client software and basic network connectivity problems• Identify, evaluate and prioritize customer problems and complaints• May train users and operators on a limited basis and/or may write training procedures• Participate in on-going training and departmental development• Routine maintenance updates with other IT staff and business units• Provide all required documentation including standards, configurations and diagrams• Provide knowledge transfer of EUC operations to fellow team membersTechnical Requirements• Technical Expertise - Experience in leading team and managing BAU Operations• Phone support experience necessary.• Technical Servicedesk or technical call center experience is necessary.• Disciplined, systematic problem solving skills required.• Hands-on work experience with the following:• OS : Windows Operating systems, MAC Operating System & Linux Operating system• Version: Windows (7/8/8.1/10/XP), MAC(OS XSierra / Yosemite/Lion), Linux (Redhat)• Knowledge of Active Directory• ITSM ticketing tools such as Service Now, Remedy, HP Service Center, Peregrine Service Center• User account creation for Active Directory, Exchange Mailboxes, Distribution lists• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio• Internet browsers (e.g. Explorer, Chrome, Firefox),• VPN and remote dial-in users• Support for laptop, desktops, and printers• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Service Desk
YEAPPS, Palhoça, SC
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Service Desk Analyst – Spanish (Trilingual)
Decision, São Leopoldo, Rio Grande do Sul
Habilidades:Technical Requirements • Technical Expertise - Experience in leading team and managing BAU Operations• Phone support experience necessary.• Technical Service desk or technical call center experience is necessary.• Disciplined, systematic problem-solving skills required.• Hands-on work experience with the following:• OS : Windows Operating systems, MAC Operating System & Linux Operating system• Version: Windows (7/8/8.1/10/XP), MAC(OS XSierra / Yosemite/Lion), Linux (Redhat)• Knowledge of Active Directory• ITSM ticketing tools such as Service Now, Remedy, HP Service Center, Peregrine Service Center• User account creation for Active Directory, Exchange Mailboxes, Distribution lists• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio• Internet browsers (e.g. Explorer, Chrome, Firefox),• VPN and remote dial-in users• Support for laptop, desktops, and printers• Others: Adobe Acrobat and other common desktop applications like Winzip, etcSoft Skills • Excellent communication and conversation skills (Verbal and Written in regional & English Language)• Good documentation skills• Should have a great customer handling skill• Able to handle unforeseen situations• High level of acceptanceOther Skills / Experience • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.• Ability to learn new information quickly and the willingness to do so at all times.• Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via phone during the week.• Customer Focus• Teamwork• Technical Expertise• Interpersonal Effectiveness• Concern for Service Quality and SLA/KPIs Years of Experience • 5-6 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.• Experience of handling teams is preferred Education requirements • Total: 3-4 years of University education post High school (B.Sc. or Diploma)• Bachelors / Masters / EquivalentResumo da Vaga:General Description Responsibilities :• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users• Route problems to internal 2nd and 3rd level IT support staff.• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.• Administer and provide User account provisioning as necessary• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs• Escalate complex problem to appropriate support specialists• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)• Troubleshoot client software and basic network connectivity problems• Identify, evaluate and prioritize customer problems and complaints• May train users and operators on a limited basis and/or may write training procedures• Participate in on-going training and departmental development• Routine maintenance updates with other IT staff and business units• Provide all required documentation including standards, configurations and diagrams• Provide knowledge transfer of EUC operations to fellow team members
Service Desk Analyst Spanish
Decision Group, São Leopoldo, RS
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Service Desk Analyst – Spanish (Trilingual)
Decision Group, São Leopoldo, RS
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Vanden Borre, Sint-Pieters-Leeuw, Vlaanderen, Belgium
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Service Desk Analyst - French
Decision, São Leopoldo, Rio Grande do Sul
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Service Desk Analyst – Spanish (Trilingual) - São Leopoldo - Rs
NetSource, São Leopoldo, RS
Descrição Área e especialização profissional: Informática, TI, Telecomunicações - Suporte Técnico Nível hierárquico: Analista Número de vagas: 5 Local de trabalho: São Leopoldo, RS Fornecer diagnóstico / resolução de problemas de hardware / software / rede via telefone para os utilizadores finais do cliente Problemas de rota para o pessoal de apoio interno de I.M. Coordenar e gerir relações com fornecedores e pessoal de apoio que forneçam hardware / software / resolução de problemas de rede. Administrar e fornecer controlos de Acesso e Saída de Utilizadores. Utilizar o Sistema de Acompanhamento de Chamadas para documentar e gerir problemas e pedidos de trabalho e as suas respectivas resoluções e contornar. Trabalhar de perto com os pares do help desk na formação cruzada, desenvolvimento/implementação de procedimentos de excelência operacional e promoção do trabalho em equipa. Trabalhar em estreita colaboração com o pessoal de apoio da I.M. para obter conhecimentos técnicos e para resolver permanentemente problemas crónicos. Projectos: actuar eficazmente como líder de projecto ou membro da equipa de projecto, conforme necessário, para projectos de help desk e tarefas internas. Formação: Estar disposto a participar no trabalho e na formação comercial concebida para melhorar as competências e capacidades de apoio. Elegibilidade, Conhecimento, Aptidões e Experiência 1-2 anos de diploma em Tecnologia da Informação. Preferido MCP/MSCE/MSCA ou HDI CSS. 1-3 anos de help desk, serviço ao cliente e experiência de apoio na resolução de problemas envolvendo hardware, software e redes. Experiência necessária em suporte telefónico. É necessária experiência em helpdesk técnico ou call center técnico. É necessária uma capacidade disciplinada e sistemática de resolução de problemas. Experiência de trabalho prático com o seguinte: o Sistemas operativos Windows o Clientes: Windows 10, Windows 7, Windows XP o Servidores: Windows 2000, Windows 2003 Aplicações de conectividade à distância no ambiente de trabalho, Suíte MS Office: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange, Navegadores de Internet (por exemplo, Explorer, Netscape, Firefox), Utilizadores de VPN e de marcação remota Suporte para computadores portáteis, de secretária e impressoras Apoio PDA e Blackberry Outros: Adobe Acrobat e outras aplicações desktop comuns Exigências Escolaridade Mínima: Ensino Superior
Service Desk Call Quality Coach - Spanish - São Leopoldo - Rs
NetSource, São Leopoldo, RS
Descrição Área e especialização profissional: Informática, TI, Telecomunicações - Telecomunicações Nível hierárquico: Encarregado Local de trabalho: São Leopoldo, RS Principais Tarefas e Responsabilidades Elaboração de políticas e procedimentos de garantia de qualidade Interpretar e implementar normas de garantia de qualidade Avaliar a adequação das normas de garantia de qualidade Conceber procedimentos de amostragem e instruções para o registo e comunicação de dados de qualidade Rever a implementação e eficiência dos sistemas de qualidade e inspeção Planear, realizar e controlar testes e inspeção de materiais e produtos para garantir a qualidade do produto acabado Documentar auditorias internas e outras atividades de garantia de qualidade Investigar queixas de clientes e problemas de não conformidade Recolha e compilação de dados estatísticos de qualidade Analisar dados para identificar áreas a melhorar no sistema de qualidade Desenvolver, recomendar e monitorizar ações corretivas e preventivas Preparar relatórios para comunicar os resultados das atividades de qualidade Identificar as necessidades de formação e organizar intervenções de formação para satisfazer os padrões de qualidade Coordenar e apoiar auditorias no local conduzidas por fornecedores externos Avaliar os resultados da auditoria e implementar as ações corretivas adequadas Monitorizar as atividades de gestão de risco Responsável pelos sistemas de gestão documental Assegurar o cumprimento permanente dos requisitos de qualidade e regulamentares da indústria Educação e Experiência proficiência em espanhol e português Certificações uma vantagem incluindo Auditor de Qualidade, Engenheiro de Qualidade, Associado de Melhoria de Qualidade, Six Sigma Experiência em inspeção, auditoria e testes de qualidade Experiência com a implementação de programas de ação corretiva Experiência específica do produto ou da indústria Fortes competências informáticas incluindo Microsoft Office, aplicações de GQ e bases de dados Conhecimento de ferramentas, conceitos e metodologias de GQ Conhecimento dos requisitos regulamentares relevantes Proficiente em VPN e utilizadores de marcação remota Suporte para computadores portáteis, de secretária e impressoras Proficiente no apoio a PDA e Black Berry Outros: Adobe Acrobat e outras aplicações desktop comuns Disponibilidade para trabalhar em operações 24 x 7 Exigências Escolaridade Mínima: Ensino Superior